Terms, Conditions & Privacy Policy 2018-05-08T13:25:17+00:00

Terms, Conditions & Privacy Policy

Please find within this page our terms and conditions. They set out and highlight vital facts and act as the agreement between you, the partners you may work with and us.

The Company

Sage Installations Ltd is a registered company in England and Wales with registration number 08876603. Sage Installations Ltd is located within the UK.

Our registered address is 1 Major Close, Whitstable, Kent, CT5 3RE.

We are also registered with the ICO. Our ICO number is 00045899634.

What we offer

We offer a range of home improvements.

Our website is free to use and there is no direct charge from us to you for the use of our site.

On submitting your details, we shall send you your relevant documents as requested. You also give us permission to contact you. This will be carried out by telephone or by email. We may also text message you.

Your Responsibility

We do not check the information you provide us through our forms or telephone operators.

It is essential that you check and review all documentation sent to you by us or any provider we may use. It is your duty to inform the provider of any problems or wrong information.

Our Responsibility

Our responsibility to you is outlined in our works order to which you will sign when purchasing any home improvement from Sage Installations Ltd.

Agreement

By using our website to either submit your details by form or call, you are providing Sage Installations Ltd consent to hold and process your provided data. If you do not agree with these terms and conditions, then we ask you to refrain from using our website any further.

Third Parties

In a few instances within our website, we provide links to 3rd party providers where you can obtain services direct. We do not accept responsibility for any claims, statements, content or products provided by these providers.

Sage Installations Ltd use Google to provide us with useful information on user behaviour and patterns in order to better provide you with services in the future. This data does not identify you and cannot tell who you are. This data is not provided to any third parties either.

Changes to this agreement

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to ‘opt out’ of these uses. If you are concerned about how your information is used, you should check back at our website periodically or contact us at the contact points at the base of this statement.

Complaints

Should you wish to make a complaint, please email ryan@sageinstallations.co.uk

Privacy Statement

This Policy is designed to assist you in understanding how Sage Installations Ltd collects, uses and safeguards the personal information you provide to Sage Installations Ltd via its various trading styles.

This privacy policy does not apply to parties that may be linked or associated with our website. Those website owners are responsible for the privacy of the information they collect and should be contacted directly for details of their privacy policies. Sage Installations Ltd does not rent or sell personal information about customers or customer lists to third parties outside of the agreed data transaction.

What information does Sage Installations Ltd collect?

We collect information from people who complete online forms or send us emails to subscribe to our email newsletter. This information is collected for business purposes. We keep records of information that you have provided which may identify you, such as your name, address and contact details which you enter in a form on our website; information that you have provided in the form of feedback or email; and your permission to use your personal information for marketing purposes. It is not compulsory for you to provide us with your personal information which we may have been requested from you for us to perform a service for you, however, without the specified information, we may not be able to fulfil your request or provide you with the service you need.

An outline of the data we typically hold is as below:

– Full Name.
– First line of address.
– Postcode.
– Contact number.
– Email address.
– How we obtained your details in the first place.

Why is my data being collected?

We collect and process your data in order to provide you information and contact you regarded your requested home improvement.

What we do with data

– We collect your data in order for us to be able to send you relevant documents on our products via an email.
– We collect your details in order for us to offer you appropriate services that Sage Installations offer.
– Where permission is granted, we send your data to automated emailing lists where we may from time to time send you email based offers.

How is my data protected?

Your data is protected from the first instance of integration with us. We use secure and SSL Encrypted sites (Green Padlock in the URL Bar), that ensures your data is safe at the stage of implementation and transferring into our system.

Once with Sage Installations, your data is stored on hard drives on a secure network OR on secure and encrypted cloud based systems.

Data Protection

Sage Installations Ltd Privacy Officer is Ryan Sage. Should you have any requests for information on your details or would like to speak with him regarding data processing, please send an email to ryan@sageinstallations.co.uk outlining your request.

Control of your personal information 

– Should you wish for your data to be deleted and for yourself to be forgotten, please email ryan@sageinstallations.co.uk with a request for deletion.
– If you have agreed to marketing but have now changed your mind and would like this to stop, please email ryan@sageinstallations.co.uk.
– Should you wish to know what data we hold on you, please email ryan@sageinstallations.co.uk.
– If you have made a mistake in implementing your data, or suspect some of it is  incorrect, please email ryan@sageinstallations.co.uk

As per GDPR guidelines, we hold the right to refuse requests that we consider non-legitimate, manifested or excessive. Sage Installations Ltd also hold the right to charge for time spent handling your request should we feel it un-required. This charge will need to be paid upfront and is set at 2 hours at £55 an hour.